Voice technology evolves under the flag of flexibility
PENNY Italia was one of the first Italian companies to introduce voice technology in its distribution centers. After more than 15 years of picking driven by Speaker Dependent type systems along with a track record of hardware device renewal already on its shoulders, the company reaffirmed its long-standing partnership with KFI and decided that the time had come to migrate to new-generation voice technology based on Android and Deep Learning.
With the introduction of VOCALIZE in its 8 distribution centers, PENNY aims to avoid voice training sessions for new operators, gain flexibility in the operational phase, and additionally expand the use of voice technology to new business processes.
With VOCALIZE, the system renews itself in a transparent manner.
KFI and PENNY have initiated the migration to voice implants in a way that minimizes the impact of the new system on business infrastructure and the operator’s work routines. This was made possible by special connectors which were specifically developed by KFI to simulate the operational modes of the Legacy voice solution.
By reproducing the dialogues currently in use, VOCALIZE allows operators to interact whilst maintaining the usual interface, allowing for traditional workflow. This approach, over the course of just 5 months, enabled PENNY to upgrade seven plants without any declines in productivity, rendering all employees operational in a very short time.
Subsequently, KFI and PENNY launched an eighth distribution center dedicated to the management of fresh produce, introducing 55 new licenses and raising the total number of voice kits to over 350 units.
IT specialists and operators acquired by VOCALIZE open doors to new implementations
The new technology has garnered a positive impression since its first tests. Business information specialists immediately saw significant benefits, which were also confirmed by operators in the field.
From the IT point of view, integration with the WMS system did not require structural changes from the previous solution, as reiterated by Antonio Moretti, ERP and WMS Specialist at PENNY.
“During the turnover phase of the two systems, operators were competing for the first available VOCALIZE kits. This is undoubtedly an indication that the Legacy system had begun to show the typical signs of aging (slowness in interactions, difficulty in recognition, etc.) and that VOCALIZE immediately brought back the overall performance to a significantly higher level”.
From 2003 Chief Information Officer of PENNY Italia