A logistical process to be tailored
The expansion of the Consortium has gradually led to the creation of a centralised warehouse for the management of external brands as well as proprietary brands, such as TKN. From this platform, CDU supplies the associates’ points of sale daily and, lately, the final customer as well. At the same time, in a short time, the managed references went from around 1,200 to over 4,000.
The entire process was in fact managed through paper supports and was based on the memory of the operators. This generated quantity and substitution errors, especially since workers are often called upon to handle very small and similar items. This resulted in complaints, the handling of which resulted in further activities that slowed down operations and entailed additional costs.
The Voice that guides memory
KFI intervened by introducing the VOCALIZE solution in the CDU warehouse, a voice guidance system, in this case used to support picking activities.
Not just picking: route optimization
After picking, if the order does not include items stored in the automated warehouse (for which a different picking procedure is provided, based on indications provided by lights and displays), VOCALIZE directly issues the shipping bill. This is then taken, together with the picked items, to the consolidation station, where an employee takes care of packing and sending the goods.
In this case, the KFI software compensates also for a weakness of the pre-installed WMS, namely the lack of a feature aimed at optimising the picker’s route. Thanks to VOCALIZE, the operator picks up all the items in the list following the shortest path. Arriving at their destination, confirms being in the right place by reading the location code and receives via the headset the quantity to be picked, thus minimizing the possibility of making mistakes.
The satisfaction of CDU
An innovative mentality, a kept promise
It is therefore not surprising that CDU and KFI are already working on the next steps. The management through VOCALIZE of the goods receipt and the photographic certification of the material sent to the end customer will in fact allow the consortium to close the logistic optimisation circle.